You may nominate yourself to more than one category to be considered. However, if chosen as a winner, you may only win under one category. See the nomination criterias to identify which category(s) work best for you.
Demonstrates tactical approach on implementing emerging support channels including but not limited to social messaging (WhatsApp, IG, FB messenger, Apple Chat AI), etc.
Demonstrates a robust self-service experience including but not limited to a well thought-out help center design and usability, best use of AI, highly engaged community forum, etc.
Demonstrates excellent adoption of an omnichannel strategy, including but not limited to a seamless customer service experience across channels, shared support agent view, organized customer information view, etc.
Demonstrations creative building and remapping of processes including but not limited to strong implementations of integrations/apps (Ex: Built by Zendesk, Jira, Shopify), a robust onboarding experience, effective customer feedback loops, etc.
Strictly based on the community’s favorite. A small but mighty company who can encompass all the CX success factors voted by the Startup Central Slack Community.